VeloraVELORA

Terms of Service

Effective Date: July 4, 2026

Last Updated: July 4, 2026

These Terms of Service (“Terms”) govern your access to and use of Velora, owned and operated by Havra LLC (“Havra,” “Velora,” “we,” “us,” or “our”). By creating an account, accessing Velora, or using Velora, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Velora.

PLEASE READ CAREFULLY. Section 25 contains a binding arbitration agreement and a class-action waiver. They affect how disputes between you and Havra LLC are resolved and require, with limited exceptions, that disputes be resolved by individual arbitration rather than in court or by a class action. You may opt out of arbitration within 30 days as described in Section 25. Sections 22–24 limit our liability and disclaim warranties.

Contents

1. Eligibility

Velora is for users who are 18 years of age or older. By using Velora, you represent that you are at least 18. We may suspend or terminate accounts that violate this requirement.

2. What Velora Does

Velora is an AI fitness and nutrition app that may help you scan meals; estimate calories, macros, fiber, sugar, sodium, and other nutrition information; log meals; scan barcodes; generate and log workouts; track workout history; track weight and body progress; upload profile and progress photos; view recovery, wellness-score, or muscle-group insights; optionally track your menstrual cycle; optionally connect Apple Health to compute on-device wellness scores; receive AI coaching-style guidance; and receive meal, workout, and (if enabled) cycle reminders. Velora is designed for general wellness, fitness, and nutrition tracking.

3. Velora Is Not Medical Advice

Velora does not provide medical advice, diagnosis, treatment, or professional health services. Velora’s calorie targets, BMI, nutrition estimates, workout suggestions, recovery/wellness indicators, cycle estimates, AI coaching, and body-progress insights are informational estimates only. Cycle predictions are estimates and must not be used for contraception or to plan or avoid pregnancy.

You should consult a qualified medical professional before starting a diet, exercise program, weight-loss plan, or supplement routine, especially if you have a medical condition, injury, eating-disorder history, pregnancy, or other health concern. Do not ignore professional medical advice because of something you see in Velora.

4. Emergency Disclaimer

Velora is not for emergencies. If you believe you are experiencing a medical emergency, call emergency services immediately.

5. Account Registration

You must create an account to use Velora. You agree to provide accurate information and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately if you believe your account has been compromised.

6. Account Termination and Deleted Users

We may suspend, terminate, or restrict accounts that violate these Terms, misuse Velora, create risk, or are otherwise required to be terminated by law. If your account is deleted or terminated, Velora may block app access, revoke sessions, and prevent further scan or backend requests.

7. User Content and Uploaded Images

You may submit or upload content, including meal photos, profile photos, body-progress and workout photos, meal notes, workout logs, health/fitness notes, cycle entries, follow-up answers, and custom foods or meals (“Your Content,” and images within it, “Your Images”).

You retain ownership of Your Content. You grant Velora a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely to provide the features you request (for example, to estimate nutrition from a meal photo or to display your own progress to you) and as described in our Privacy Policy. This license ends when Your Content is deleted in the ordinary course described in our Privacy Policy, subject to backups and legal-retention requirements. Meal-scan photos are temporary processing files that are deleted promptly after the AI returns your result and are not kept in permanent storage.

You represent and warrant that: (a) you are at least 18 years old; (b) you own or have all necessary rights to upload Your Content; (c) every individual depicted in Your Images is at least 18 and has consented to your upload and to Velora’s processing as described in the Privacy Policy; and (d) Your Content does not violate any law or third-party right.

You understand and agree that uploading photographs of your body or face is voluntary and at your own risk. To the maximum extent permitted by law, you release, and agree to indemnify and hold harmless, Havra LLC and its affiliates from any claim arising out of Your Images, including any claim brought by a person depicted in Your Images. Velora does not perform facial recognition or biometric identification on Your Images and does not use Your Images to train any recognition system.

8. AI Features, Accuracy, and No Medical Advice

Velora uses AI and third-party models to generate estimates and coaching-style guidance. As described in our Privacy Policy, we send your data to our AI providers only to generate your result (inference) and contractually restrict those providers from using your data to train, fine-tune, or improve their models; providers may retain limited data briefly to operate the service and for security/abuse-monitoring under their standard terms. That commitment describes how your data is handled; it is not a guarantee of the accuracy or reliability of any AI output.

AI outputs may be inaccurate, incomplete, or unsuitable for your circumstances. Meal-scan estimates may be wrong because of hidden ingredients; oil, sauces, or condiments; portion-size uncertainty; poor lighting; food overlap; missing context; or model limitations. Workout suggestions may be inappropriate for certain users or conditions. You are responsible for reviewing, editing, and deciding whether to rely on any output. Velora’s AI-generated outputs are for general informational and educational purposes only and are not medical, nutritional, psychological, or other professional advice, diagnosis, or treatment.

9. Nutrition and Calorie Targets

Velora may estimate calorie and nutrient targets using profile information such as height, weight, date of birth, sex/body-calculation input, activity level, and goal. These are estimates only. You can edit targets. Velora does not guarantee any fitness, nutrition, health, or weight outcome.

10. Workout Safety and Assumption of Risk

Physical exercise carries inherent risks, including injury. You are responsible for exercising safely. Stop exercising if you feel pain, dizziness, shortness of breath, chest pain, or other concerning symptoms, and use proper equipment, technique, supervision, and judgment. To the maximum extent permitted by law, you voluntarily assume all risks associated with diet, exercise, weight-management activities, and reliance on AI estimates, and Velora is not responsible for injuries or outcomes resulting from workouts, exercises, recommendations, or user-generated routines.

11. Photos and Sensitive Content

Do not upload illegal, explicit, abusive, non-consensual, or infringing images. Do not upload medical records, government IDs, or highly sensitive documents unless Velora specifically requests them, which it currently does not.

12. Biometric Data

Velora does not currently collect or use biometric identifiers or biometric information (as defined under the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, and Washington RCW 19.375), and does not perform facial recognition or biometric identification. Velora will not collect any biometric identifier from you unless and until it: (1) provides a written disclosure stating that a biometric identifier is being collected or stored, the specific purpose, and the length of term; (2) obtains your separate, prior, written consent (a written release); and (3) publishes a written biometric-data retention-and-destruction schedule. Until all of those steps occur, no provision of these Terms authorizes, and you do not consent to, the collection of any biometric identifier.

13. Acceptable Use

You agree not to: use Velora unlawfully; attempt to access another user’s account or data; interfere with Velora’s systems; reverse engineer, scrape, or abuse the service; upload malicious files; circumvent scan limits, quotas, subscriptions, or ads; abuse AI endpoints or automated scanning; misrepresent your identity; or use Velora to generate harmful, unsafe, or illegal instructions.

14. Subscriptions, Premium Features, and Scan Limits

Velora offers a free tier and paid subscription tiers. The free tier includes a limited number of AI meal scans, coach messages, and workout generations per day, supported by optional rewarded ads (see Section 15); paid tiers (currently Lite, Premium, and Max) provide higher daily limits and additional features such as cloud photo backup and, on the highest tier, access to a more advanced AI model. Current prices, daily limits, and trial terms are shown in the app and on the App Store at the point of purchase and may change over time. Some tiers include a free trial; the most advanced AI model on the top tier is subject to a fair-use daily budget, after which coaching continues using our standard model. Daily limits are estimates of typical use and are not a guarantee of a fixed quantity.

If subscriptions are offered through Apple, billing, renewal, cancellation, and refunds are handled by Apple according to Apple’s terms; subscriptions renew automatically unless canceled at least 24 hours before the end of the current period, and you can manage or cancel in your Apple account settings. Scan limits, ad unlocks, and premium entitlements may change over time. We may modify, add, or remove free or paid features, subject to applicable law and platform rules.

15. Rewarded Ads

Velora offers optional rewarded video ads (free tier only) to unlock additional scans or features. A reward is granted only when the app confirms that you finished watching the video; rewards are not granted for skipped, closed, or failed videos, and are rate-limited to prevent abuse. Paid subscribers do not see ads. See the Privacy Policy (“Advertising”) for what our advertising partner receives.

16. Third-Party Services

Velora depends on third-party services, which may include Supabase, Render, Resend, AI/model providers, barcode/product databases (such as Open Food Facts), Apple services, RevenueCat (subscription management), Start.io (free-tier advertising), authentication providers, and Cloudflare or other web infrastructure providers. Third-party services may have their own terms and privacy practices. Velora is not responsible for third-party services outside our control.

17. Apple App Store — Licensed Application End User License Agreement

If you download Velora from the Apple App Store, the following apply in addition to these Terms, and these Terms are between you and Havra LLC only, not Apple:

18. Intellectual Property

Velora, including the app, website, design, logo, software, text, graphics, icons, and related materials, is owned by Havra LLC or its licensors. You may not copy, modify, distribute, sell, or create derivative works from Velora except as permitted by law or with our written permission.

19. Feedback

If you send us ideas, suggestions, or feedback, you grant us permission to use them without restriction or compensation.

20. Privacy

Your use of Velora is also governed by our Privacy Policy and, for consumer health data, our Consumer Health Data Privacy Notice.

21. Service Availability

We try to keep Velora reliable, but we do not guarantee uninterrupted availability. Features may be unavailable due to maintenance, provider outages, network issues, app bugs, or third-party service failures.

22. Disclaimers

Velora is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of fitness for a particular purpose, merchantability, non-infringement, accuracy, availability, and reliability. We do not guarantee weight loss, muscle gain, improved health, accurate calorie counts, accurate meal recognition, correct workout programming, safe exercise performance, cycle-prediction accuracy, or any fitness or nutrition outcome.

23. Limitation of Liability

To the maximum extent permitted by law, Havra LLC and its owners, members, employees, contractors, affiliates, and providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to Velora, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total cumulative liability for all claims arising out of or relating to Velora will not exceed the greater of (a) the total amount you paid to Velora in the 12 months before the event giving rise to the claim, or (b) US $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you; in such cases our liability is limited to the smallest amount permitted by law. This section does not limit liability that cannot be limited under applicable law.

24. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Havra LLC and its owners, members, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or related to: your use of Velora; your violation of these Terms; Your Content or Your Images (including any claim by a person depicted in them); your violation of any law or third-party right; or your reliance on or misuse of AI outputs, meal estimates, or workout suggestions.

25. Binding Arbitration and Class-Action Waiver

Please read this Section carefully — it affects your legal rights.

(a) Agreement to Arbitrate. You and Havra LLC agree that any dispute, claim, or controversy arising out of or relating to Velora, these Terms, our Privacy Policy, or our relationship (a “Dispute”) will be resolved by binding individual arbitration, rather than in court, except as set out below. This agreement is governed by the Federal Arbitration Act and evidences a transaction involving interstate commerce.

(b) Informal Resolution First. Before starting an arbitration, you agree to first contact us at support@joinvelora.app with a written description of the Dispute and your contact information, and to attempt in good faith to resolve it informally for at least 60 days. This requirement is a condition precedent to commencing arbitration.

(c) 30-Day Right to Opt Out. You may opt out of this arbitration agreement within 30 days after first accepting these Terms by emailing support@joinvelora.app with the subject line “Arbitration Opt-Out” and your name and the email associated with your account. If you opt out, this Section 25 does not apply to you, and disputes will be resolved in the courts identified in Section 26.

(d) Arbitration Procedure. The arbitration will be administered by an established arbitration provider (such as the American Arbitration Association) under its consumer arbitration rules then in effect, by a single arbitrator. The arbitration may be conducted by videoconference or based on written submissions, or, if you and we agree, in the county where you live. The arbitrator has exclusive authority to resolve threshold issues about the arbitrability of a Dispute (the “delegation” provision), except that a court decides the enforceability of the Class-Action Waiver below. The arbitrator may award the same individual relief a court could.

(e) Class-Action Waiver. You and Havra LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. If this Class-Action Waiver is found unenforceable as to a particular claim or request for relief, then that claim or request will proceed in court and be severed from arbitration, but the rest of this Section 25 remains in effect.

(f) Mass / Coordinated Filings. If 25 or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches to promote efficiency, and the applicable statutes of limitations will be tolled for demands awaiting a batch.

(g) Small Claims; Injunctive Relief; Jury Waiver. Either party may bring an individual claim in small-claims court if it qualifies. Either party may seek injunctive or equitable relief in court to protect intellectual property or stop unauthorized access. To the extent any Dispute proceeds in court, you and Havra LLC each waive any right to a jury trial.

(h) Savings Clause. Nothing in this Section 25 or these Terms waives any right or remedy that cannot be waived under applicable law, including non-waivable statutory rights under state consumer-protection or consumer-health-data laws (such as the Washington My Health My Data Act). This Section survives termination of these Terms.

26. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. For any Dispute that is not subject to arbitration (including if you opt out under Section 25(c) or a court finds arbitration inapplicable), venue lies exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction there — except where applicable consumer-protection or consumer-health-data law requires otherwise, in which case that law controls.

27. Changes to These Terms

We may update these Terms. If changes are material, we will provide notice through the app, website, email, or other reasonable method. Your continued use of Velora after changes become effective means you accept the updated Terms, except where applicable law requires your affirmative consent.

28. General Terms

Entire Agreement. These Terms, the Privacy Policy, and the Consumer Health Data Privacy Notice are the entire agreement between you and Havra LLC about Velora and supersede prior agreements on that subject.

Severability. If any provision is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be enforced to the maximum extent permitted by law.

No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our consent. We may assign these Terms, including in connection with a merger, acquisition, financing, or sale of assets.

Force Majeure. We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, outages, network or provider failures, labor disputes, or governmental actions.

Electronic Communications. You consent to receive communications from us electronically (by email or in-app notice), and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

Survival. Provisions that by their nature should survive termination will survive, including Sections 7, 8, 10, 18, 22, 23, 24, 25, 26, and 28.

29. Contact

Havra LLC support@joinvelora.app ← Back to Velora